Return and Exchange Policy
Once an order has been placed, it can only be cancelled by contacting us via email firstname.lastname@example.org and provide us the order number and only if the order hasn't been shipped yet.
If you are not happy with your purchase, please contact us within 7 days of delivery. Your refund or exchange will exclude shipping. You can exchange or return your item for a refund via your original payment method. Please note that products must be returned unused, undamaged, and in their original packaging. Shipping will only be refunded if the item is faulty. Please be aware all of our items are handcrafted from start to finish (mixed, casted, sanded and sealed), it is possible for there to be air bubbles, uneven texture, and minor irregularities on the trays, therefore, they will not meet the requirement of our products being faulty.
If you have any issues with your purchase, due to our mistakes, make sure to contact us as soon as possible by sending us a message on the website or emailing us at email@example.com and provide us the order number so that we can move swiftly to help and provide the info for refund process.